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Frequently Asked Questions

Sauces

Are Haven's Kitchen sauces gluten-free?

Yes! However, we make them in a facility that also produces products with gluten.

Are Haven's Kitchen sauces vegan?

Yes!

Are your pouches recyclable?

Yes! Our pouches are 100% recyclable through our partnership with TerraCycle. Even better news, pouches are a more sustainable packaging option than glass, releasing significantly fewer carbon emissions in production and transportation.

Are your sauces kosher?

All of our sauces are certified parve kosher.

Can your sauces be frozen?

While we recommend consuming the sauces fresh, it is safe to freeze. Color and consistency might be slightly different when thawed but they're still delicious and taste how intended. Always shake well!

Do your sauces contain soy?

While most of our sauces are free of soy products, the Gingery Miso and Nutty Lemongrass contain Non-GMO soy.

Do your sauces contain GMOs?

We are committed to only non-GMO ingredients. All of our sauces are Non-GMO Project verified.

How long do they last? What about once they are opened?

We guarantee all sauce orders shipped will have an expiration date no less than 30 days from your delivery date. Once you open a pouch of sauce, we suggest consuming within 7 days. All sauces must be kept refrigerated and consumed by the best by date.

How should I store sauces?

Sauces should always be refrigerated and consumed by best buy date.

What are Haven's Kitchen sauces?

Our sauces are the answer to years of our cooking school students asking why they couldn’t buy the delicious drizzles and dressings they were learning to make it class. Why wasn’t there fresh sauce at the grocery store? Why hadn’t they heard of these delicious sauces from around the globe? Why did store-bought sauce have so much added sugar and salt? Those questions inspired us to make our own product line, and a few years later our pouches can be found in over 2000 stores across the US.

What does “cold processed” mean?

Part of the reason our sauces tastes so different from shelf-stable sauces is because we use pressure (HPP) to kill bacteria and stop oxidation, rather than excessive heat or chemical preservatives.

What does “globally-inspired” mean?

Part of our mission includes expanding home cooks’ horizons and helping them familiarize with flavors and ingredients from around the world. While we try to stay true to the sauce you would eat in its region of origin, we are aware that making sauce on a large scale (however small-batch) makes it nearly impossible to replicate a homemade recipe. So our flavors come from around the world, but we recognize that our sauces are interpretations.

Where can I find Haven's Kitchen sauces?

We're available at grocery stores across the US! Check out our store locator for a store near you.

Where do you make your sauces?

We make and package our sauces in Rochester, NY.

Why aren't your sauces organic?

Using organic ingredients would increase the price of sauce to a range the average consumer could not afford. We decided to prioritize gluten-free, Non-GMO, Kosher, and Vegan sauces. Allowing us to offer healthy, nutritious sauces at a fair price.

Why does my pouch of Herby Chimichurri look cloudy?

We use olive oil, which can get cloudy in cool temperatures. Let it sit out of the fridge for a few minutes before using, then shake and squeeze.

Why does my sauce look separated?

Our sauces are free of chemical preservatives.

Why we chose to donate 1% profit?

Our company mission includes putting resources toward fighting inequity and hunger, especially in communities that have given us the flavors and ingredients we are so proud to feature. To that end, we donate 1% of gross profit to community-based anti-hunger, anti-racist organizations making sustainable and structural change. We will publish an impact report at the end of the year elaborating on our non-profit partners and their work.

Cooking School

Where is Haven's Kitchen based?

NYC is our home. And although we no longer operate a cafe and cooking school, NYC will always be our stomping ground.

Can I visit the cooking school in NYC?

We unfortunately closed up shop permanently in July 2020. But check out our Instagram and Pinterest feeds for instructional videos and inspirational recipes from the comfort of your home.

Will you continue to offer virtual cooking classes?

We are currently no longer offering virtual or private cooking classes.

Returns & Shipping

When will my order arrive?

You will receive an email notification when your item has shipped. Orders are expected to arrive within 2 days once item is shipped. You will receive an additional email notification upon delivery. Be sure to refrigerate immediately!

What is your return policy?

Due to the perishable nature of our product, we are unable to accept returns. For order discrepancies and damages, please email [email protected] within seven (7) days of delivery.

Can I buy sauces outside of the US?

We're still pretty new at this online stuff. So we're only available in the US at the moment.

Can I have my order shipped to a PO Box?

We ship via UPS and therefore cannot deliver to PO boxes. Please provide a home or work address instead.

How long will my order take to ship?

Our orders generally ship via UPS within 5 business days. Orders ship Monday through Wednesday. Any orders placed Thursday through Sunday will be shipped out the following Monday.

How much is shipping?

Free shipping on any order over $50. For orders under $50, shipping is $9.99.

My sauces arrived and the expiration date seems pretty close, what should I do?

Due to the nature of our sauces being fresh, all sauces have a shelf life of 120 days. While we try our best to provide sauces at the peak of freshness, we guarantee all sauce orders shipped will have an expiration date no less than 30 days from your order date. If your sauce expiration is within the 30 day mark, please email us at [email protected], and we will make it right!

Where is my package?

You will receive tracking information via your confirmation email. If your package hasn’t arrived, we recommend checking with UPS first. Still having trouble? Email us at [email protected], and we'll do our best to help you out. We are not responsible for packages lost by the carrier or shipped to an incorrect address.

Why do you ship with dry ice?

Dry ice keeps your food cold safely while it travels. If you don’t have any dry ice left in your box, it has dissipated in transit and you can disregard these instructions. Please do not touch the dry ice with your bare hands. Prolonged contact with skin can cause injury. Always handle dry ice with care, using gloves or a folded towel. When disposing of this product, please place the dry ice somewhere well-ventilated where it can sublime safely. Keep away from children and pets!

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